Terms and Conditions of Use

In these Terms, unless the context otherwise requires, the following definitions apply:

“Account”

means the registered profile you create on the Service to access its features.

“AI Features”

means any machine learning, artificial intelligence, algorithmic analysis, automated insight generation, symptom-tracking analytics, trend analysis, nutritional recommendations, or other computationally generated outputs provided through the Service.

“Content”

means any text, data, files, images, messages, community posts, symptom logs, lab results, or other materials uploaded, submitted to, or generated by the Service.

“Data Processing Agreement” or “DPA”

means a contractual agreement between AWARE Clinic and a third-party processor governing the processing of Personal Data in compliance with applicable data-protection laws.

“Healthcare Provider”

means a licensed physician, clinician, nutritionist, or other qualified health professional who provides services through the Service and holds a valid, verifiable licence or credential in their jurisdiction of practice.

“Health Data”

means any data classified as sensitive personal data, special-category data, or protected health information under applicable law, including but not limited to medical records, symptom logs, lab results, treatment plans, medications, diagnoses, biometric data, and health-related communications.

“Patient”

means a natural person who registers on the Service to receive healthcare guidance, appointments, or related services.

“Personal Data”

has the meaning given in the Privacy Policy and encompasses any information relating to an identified or identifiable natural person.

“Service”

means the AWARE Clinic web application, mobile application, APIs, and all related services, features, content, and functionality operated by AWARE Clinic.

“Third-Party Services”

means external services, integrations, or platforms used by or integrated with the Service, including but not limited to Stripe, Google Workspace, Cloudflare, and third-party laboratory or diagnostic providers.

3.1 Age requirement

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction (whichever is higher), to create an Account or use the Service. The Service is not intended for and shall not be used by minors. If we discover that a minor has created an Account, we will immediately suspend the Account and delete all associated data.

3.2 Account registration

To access the Service, you must create an Account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us immediately, through the contact channels published on the Service, of any unauthorised access to or use of your Account.

3.3 Healthcare Provider verification

Healthcare Providers registering on the platform must provide verifiable proof of professional licensure, certification, or credentials valid in their jurisdiction of practice. AWARE Clinic reserves the right to independently verify all credentials submitted and may, at its sole discretion, reject or revoke access to any Healthcare Provider whose credentials cannot be verified, have expired, or have been suspended or revoked by the issuing authority. AWARE Clinic conducts periodic re-verification of provider credentials and may suspend provider access pending re-verification.

3.4 One Account per person

Each natural person may maintain only one Account. You may not create multiple Accounts, share Account credentials, or allow any third party to access your Account.

AWARE Clinic is a digital health platform that connects Patients with Healthcare Providers specialising in functional and integrative medicine. The Service supports the following features:

• Scheduling and managing appointments with Healthcare Providers.
• Maintaining a digital health record including symptom tracking, lab results, MRQ questionnaires, treatment plans, and lifestyle recommendations.
• AI-powered analytics including symptom-trend analysis, nutritional insights, and personalised wellness recommendations.
• Secure messaging and communication between Patients and Healthcare Providers.
• Processing payments for consultations, packages, and programs.
• Community features for health education and peer support.
• Delivering email and in-app notifications.

We may add, modify, suspend, or remove features at any time. We will use reasonable efforts to provide advance notice of material changes that affect your use of the Service.

5.1 No substitute for professional medical judgement

The Service facilitates communication between Patients and Healthcare Providers but does not itself practise medicine. Any clinical advice, diagnosis, prescription, or treatment plan is provided solely by the Healthcare Provider, who exercises independent professional judgement. AWARE Clinic does not endorse or guarantee any specific treatment, diagnosis, or clinical outcome.

5.2 AI Features disclaimer

The Service may incorporate AI Features that generate analytics, insights, trend reports, symptom correlations, nutritional recommendations, or other computationally derived outputs. ALL AI-GENERATED CONTENT IS PROVIDED FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. AI Features may produce inaccurate, incomplete, or misleading results. You must not rely on any AI-generated output as a substitute for professional medical advice or the independent clinical judgement of a qualified Healthcare Provider.

AWARE Clinic expressly disclaims all liability arising from any reliance on AI Features, including but not limited to decisions made based on AI-generated symptom analyses, nutritional recommendations, or wellness insights. You acknowledge and agree that any action you take based on AI Features is at your sole risk.

5.3 Educational content

Educational content, articles, symptom-tracking insights, trend analytics, and nutritional or lifestyle recommendations generated or displayed by the Service are intended for informational purposes only and are not a substitute for the judgement of a qualified clinician. No provider-patient relationship is formed by your use of educational content on the Service.

5.4 Telemedicine limitations

If the Service enables telemedicine or remote consultation features, you acknowledge that remote consultations have inherent limitations, including the inability to perform physical examinations. Your Healthcare Provider may determine that an in-person visit is required and may decline to provide certain services via telemedicine at their sole professional discretion.

By using the Service as a Patient, you agree to:

• Provide accurate, current, and complete medical and personal information as reasonably requested.
• Use the Service in good faith and only for the purpose of managing your own health care or that of a person for whom you are a legally authorised representative.
• Follow your Healthcare Provider’s instructions and inform them promptly of any material change in your condition, including new symptoms, adverse reactions, or changes in medication.
• Refrain from sharing your Account credentials, login information, or appointment links with any unauthorised person.
• Respect the privacy and dignity of other Users, including in any community or messaging features.
• Not use the Service to seek prescriptions for controlled substances or to engage in any form of prescription fraud.
• Not upload Content that is false, misleading, defamatory, harmful, or in violation of any applicable law.

By using the Service as a Healthcare Provider, you represent, warrant, and agree that:

• You hold and will maintain all licences, certifications, and credentials required to practise in your jurisdiction, and you will promptly notify AWARE Clinic of any change to your licensure status.
• You will comply with all applicable laws, regulations, and professional ethical standards relating to the practice of medicine, telehealth, data privacy, and patient confidentiality.
• You will exercise independent professional judgement in all clinical matters and will not rely on AI Features or platform analytics as a substitute for your own clinical assessment.
• You will comply with all applicable regulations relating to medical record-keeping, prescribing, and mandatory reporting in your jurisdiction.
• You will not misrepresent your qualifications, scope of practice, or professional affiliations.
• You will maintain appropriate professional liability (malpractice) insurance covering your practice through the Service.

AWARE Clinic reserves the right to audit Healthcare Provider activity on the platform for compliance with these obligations and to suspend or terminate access for any material breach.

8.1 Fees

Certain features of the Service require payment. Fees are displayed at the point of purchase and are inclusive of applicable taxes unless otherwise stated. AWARE Clinic reserves the right to change its fees upon thirty (30) days’ written notice. Fee changes do not apply retroactively to services already paid for.

8.2 Payment processing

Payments are processed through Stripe, our third-party payment processor. By submitting payment information, you authorise us to charge the fees indicated using the payment method on file. You represent that you are authorised to use the payment method you provide and agree to Stripe’s terms of service.

8.3 Refund policy

Refund eligibility depends on the nature of the service purchased and the Healthcare Provider’s cancellation policy. Refund requests must be submitted by contacting us at the address in section 32 within fourteen (14) days of the relevant charge. Approved refunds are returned to the original payment method within five to ten (5–10) business days. Fees for services that have already been rendered, including completed consultations, are non-refundable except where required by applicable consumer-protection law.

8.4 Subscription cancellation

If the Service offers subscription plans, you may cancel your subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing period. No refund is provided for the unused portion of a billing period unless required by applicable law.

You agree not to, and shall not permit any third party to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Attempt to gain unauthorised access to any part of the Service, other Users’ Accounts, or the systems or networks connected to the Service.
• Use the Service to harvest, scrape, or collect personal data, health data, or any other information about other Users without their express consent.
• Interfere with, disrupt, or place an unreasonable load on the Service, including by sending bulk or automated requests.
• Misuse community features, harass other Users, impersonate another person, or attempt to extract Personal Data from other Users.
• Use the Service to provide medical advice if you are not a duly licensed Healthcare Provider within your scope of practice.
• Circumvent, disable, or interfere with any security, authentication, or access-control features of the Service.
• Use automated scripts, bots, spiders, crawlers, or any similar technology to access the Service without prior written authorisation.
• Sublicense, resell, time-share, or otherwise commercially exploit any part of the Service.
• Introduce viruses, Trojan horses, worms, logic bombs, ransomware, or any other harmful code.
• Attempt to reverse-engineer, decompile, or extract source code from the Service.
• Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks.

The Service integrates with Third-Party Services to deliver its functionality. Current integrations include, but are not limited to:

• Stripe for payment processing.
• Google Workspace services (Google OAuth 2.0 authentication, Google Calendar for appointment scheduling, Gmail for email delivery, and Google Drive for document storage).
• Cloudflare for content delivery, DDoS protection, and web application firewall services.
• Third-party laboratory and diagnostic service providers for lab-result integration.

Each Third-Party Service is governed by its own terms and privacy policies. AWARE Clinic is not responsible for the acts, omissions, availability, or policies of Third-Party Services. We have entered into Data Processing Agreements (DPAs) with all Third-Party Service providers that process Health Data or Personal Data on our behalf, requiring them to implement appropriate technical and organisational safeguards consistent with the protections described in our Privacy Policy and applicable data-protection law.

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google API data for advertising or transfer it to third parties for advertising purposes.

13.1 Privacy Policy

Our collection, use, storage, and disclosure of your Personal Data and Health Data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

13.2 Data hosting and storage

All Personal Data and Health Data processed by the Service is stored in data centres located in Germany, within the European Union, operated by certified infrastructure providers maintaining ISO 27001, SOC 2, and equivalent certifications. Data is encrypted at rest (AES-256) and in transit (TLS 1.2 or higher). This hosting arrangement ensures compliance with the European Union General Data Protection Regulation (GDPR) data-residency requirements and provides a high standard of data protection for Users worldwide.

13.3 International data transfers

Where Personal Data or Health Data is transferred outside the European Economic Area (EEA), such transfers are safeguarded by:

• European Commission adequacy decisions recognising the destination country as providing an adequate level of data protection.
• Standard Contractual Clauses (SCCs) approved by the European Commission, incorporated into our agreements with all data processors and sub-processors.
• Supplementary technical and organisational measures, including encryption, pseudonymisation, and access controls, assessed on a case-by-case basis in accordance with the Schrems II framework.
• Data Processing Agreements with all third-party processors requiring equivalent protections.

13.4 Applicable data-protection laws

AWARE Clinic is committed to compliance with all applicable data-protection laws in the jurisdictions where it operates or serves Users. Without limitation, the following laws are considered in our data-protection framework:

• The General Data Protection Regulation (EU) 2016/679 (GDPR) as the primary framework governing data processed in our German data centres.
• The Egyptian Personal Data Protection Law No. 151 of 2020 and its implementing regulations as applicable to AWARE Clinic’s operations in Egypt.
• The UK General Data Protection Regulation (UK GDPR) as applicable to Users in the United Kingdom.
• The U.S. Health Insurance Portability and Accountability Act (HIPAA) to the extent Users in the United States use the Service and applicable provisions apply.
• The California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) as applicable to California residents.
• Any other applicable national or regional data-protection legislation in the User’s jurisdiction of residence.

Where there is a conflict between the requirements of multiple applicable data-protection laws, AWARE Clinic will apply the highest standard of protection reasonably achievable.

13.5 Data Processing Agreements

AWARE Clinic maintains executed Data Processing Agreements (DPAs) with all third-party service providers, sub-processors, and vendors that process Personal Data or Health Data on our behalf. These DPAs require each processor to implement technical and organisational measures at least as protective as those described in our Privacy Policy, to process data only on documented instructions, and to cooperate with data-subject rights requests. A current list of sub-processors is available on request through the contact channels published on the Service.

13.6 Health Data classification

Health Data processed through the Service is classified as sensitive personal data / special-category data under the GDPR (Article 9), requiring explicit consent and heightened protections. AWARE Clinic processes Health Data only on the following lawful bases:

• Explicit consent of the data subject (GDPR Article 9(2)(a)).
• Provision of health or social care or treatment (GDPR Article 9(2)(h)).
• Compliance with legal obligations in the field of employment and social-protection law where applicable.
• Protection of vital interests where the data subject is incapable of giving consent (GDPR Article 9(2)(c)).

In the event of a personal-data breach (as defined under GDPR Article 4(12)) that is likely to result in a risk to the rights and freedoms of natural persons, AWARE Clinic will:

• Notify the competent supervisory authority without undue delay and, where feasible, no later than seventy-two (72) hours after becoming aware of the breach, in compliance with GDPR Article 33.
• Notify affected Users without undue delay where the breach is likely to result in a high risk to their rights and freedoms, in compliance with GDPR Article 34.
• Document the breach, its effects, and the remedial actions taken in an internal breach register maintained in accordance with GDPR Article 33(5).
• Cooperate with applicable regulatory authorities during any investigation.
• Take all reasonable steps to contain the breach, mitigate its effects, and prevent recurrence.

Notification to affected Users will include a description of the nature of the breach, the categories and approximate number of records affected, the likely consequences, the measures taken or proposed to address the breach, and contact information for the data-protection officer or point of contact.

15.1 Retention periods

AWARE Clinic retains your data for the following periods:

• Account information: retained for the duration of your Account and for twelve (12) months following Account closure or deletion, unless a longer retention period is required by law.
• Health Data and medical records: retained for the period required by applicable medical-records retention law in the User’s jurisdiction (typically five to ten years after the last clinical encounter, or longer where required). Where no specific law applies, Health Data is retained for a minimum of ten (10) years.
• Payment and billing records: retained for the period required by applicable tax, accounting, and financial-reporting law (typically five to seven years).
• Technical logs (anonymised): retained for up to twelve (12) months for security, debugging, and analytics purposes. Logs are anonymised or aggregated after ninety (90) days.
• Communications: retained for the duration of the Account and subject to the same retention period as Health Data where communications contain clinical information.

When the applicable retention period expires, data is securely deleted or irreversibly anonymised within ninety (90) days.

15.2 Data portability

You have the right to receive your Personal Data and Health Data in a structured, commonly used, and machine-readable format (such as JSON or CSV). On request, AWARE Clinic will export your data within thirty (30) days and make it available for secure download. To request data portability, contact us through the contact channels published on the Service.

15.3 Account termination and data handling

Upon termination or deletion of your Account:

• You will be offered the opportunity to export your data before your Account is closed.
• Active data processing will cease within forty-eight (48) hours of Account closure.
• Data subject to legal-retention obligations will be archived securely and access-restricted for the required retention period, after which it will be permanently deleted.
• Data not subject to legal retention will be permanently deleted within ninety (90) days of Account closure.
• Anonymised or aggregated data that can no longer identify you may be retained indefinitely for research and analytics purposes.

Subject to applicable data-protection law, you have the following rights regarding your Personal Data and Health Data:

• Right of access: request a copy of the Personal Data and Health Data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure (right to be forgotten): request deletion of your data, subject to legal-retention obligations.
• Right to restriction of processing: request that we restrict certain processing activities.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct-marketing purposes.
• Right to withdraw consent: withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
• Right not to be subject to automated decision-making: object to decisions made solely by automated processing, including profiling, that produce legal or similarly significant effects.
• Right to lodge a complaint: file a complaint with a competent data-protection supervisory authority.

To exercise any of these rights, contact us through the contact channels published on the Service. We will respond within thirty (30) days, or such shorter period as required by applicable law. We may request identity verification before processing your request.

AWARE Clinic implements comprehensive technical and organisational measures to protect Personal Data and Health Data against unauthorised access, alteration, disclosure, or destruction. These measures include but are not limited to:

• Encryption of all data at rest using AES-256 and in transit using TLS 1.2 or higher.
• Multi-factor authentication (MFA) for Healthcare Provider accounts and administrative access.
• Role-based access controls with least-privilege principles.
• Regular penetration testing, vulnerability scanning, and security audits conducted at least annually by qualified third parties.
• Web application firewall (WAF) and DDoS protection via Cloudflare.
• Automated intrusion detection and logging systems with real-time alerting.
• Physical security controls at our German data-centre facilities including biometric access, 24/7 surveillance, and environmental controls.
• Employee and contractor security training, background checks, and confidentiality agreements.
• Incident-response plan tested and updated at least annually.

No system is completely secure. While we implement industry-standard security measures, we cannot guarantee absolute security. You are responsible for maintaining the security of your Account credentials and for promptly reporting any suspected unauthorised access.

18.1 By you

You may delete your Account at any time using the in-app settings or by contacting us. We may ask you to confirm your identity before processing Account deletion. Upon deletion, your data will be handled in accordance with section 15.3.

18.2 By AWARE Clinic

We may suspend or terminate your access to the Service at any time, with or without cause, including but not limited to the following circumstances:

• You breach any material provision of these Terms.
• We reasonably believe your Account has been compromised.
• Your use of the Service poses a risk to the safety, security, or privacy of other Users or third parties.
• You engage in Prohibited Conduct as described in section 11.
• Continued provision of the Service to you would violate applicable law.
• Non-payment of fees, following a fourteen (14) day grace period and written notice.

Except where immediate suspension is necessary to protect safety or comply with legal obligations, we will provide you with at least fourteen (14) days’ written notice and an opportunity to cure the breach before termination. Upon termination, the rights granted to you under these Terms cease immediately. Sections that by their nature should survive termination (including sections 5, 10, 13–16, 19–22) will survive.

20.1 Exclusion of certain damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AWARE CLINIC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF AWARE CLINIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20.2 Aggregate liability cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AWARE CLINIC’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO AWARE CLINIC IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE THOUSAND UNITED STATES DOLLARS (USD 1,000.00).

20.3 Exceptions

The limitations and exclusions in this section 20 do not apply to:

• Liability arising from AWARE Clinic’s wilful misconduct, gross negligence, or fraud.
• Liability for death or personal injury caused by AWARE Clinic’s negligence.
• Liability that cannot be limited or excluded under applicable law, including under applicable consumer-protection law.
• AWARE Clinic’s obligations under applicable data-protection law, including liability for data breaches caused by failure to implement appropriate security measures.
• Any liability arising from a breach of section 13 (Data Protection and Privacy) or section 14 (Data Breach Notification).

20.4 Healthcare Provider liability

AWARE CLINIC IS NOT LIABLE FOR THE ACTS, OMISSIONS, MALPRACTICE, NEGLIGENCE, OR PROFESSIONAL MISCONDUCT OF ANY HEALTHCARE PROVIDER. THE HEALTHCARE PROVIDER–PATIENT RELATIONSHIP EXISTS SOLELY BETWEEN YOU AND YOUR HEALTHCARE PROVIDER. ANY CLAIMS RELATING TO CLINICAL CARE, DIAGNOSIS, TREATMENT, OR PRESCRIBING SHALL BE DIRECTED TO THE RELEVANT HEALTHCARE PROVIDER.

You agree to indemnify, defend, and hold harmless AWARE Clinic, its officers, directors, employees, agents, and affiliates from and against all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms or the Privacy Policy.
• Your use or misuse of the Service.
• Content you submit, post, or transmit through the Service.
• Your violation of any applicable law, regulation, or third-party right.
• Any dispute between you and a Healthcare Provider arising from clinical care provided through the Service.
• Any claim by a third party that your Content infringes their intellectual property or other rights.

This indemnification obligation does not apply to the extent that the claim arises from AWARE Clinic’s own wilful misconduct, gross negligence, or breach of these Terms.

AWARE Clinic shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, epidemics, pandemics, or acts of God.
• War, terrorism, civil unrest, or armed conflict.
• Government actions, sanctions, embargoes, or regulatory changes.
• Strikes, labour disputes, or industrial action.
• Failure of third-party telecommunications, internet service providers, hosting providers, or power supply.
• Cyberattacks, including distributed denial-of-service (DDoS) attacks, ransomware, or other malicious activity beyond reasonable prevention measures.
• Changes in applicable law or regulation that make performance impracticable.

If a force-majeure event continues for more than sixty (60) consecutive days, either party may terminate these Terms by providing written notice. In such event, your data will be handled in accordance with section 15.3.

23.1 Informal resolution

Before initiating any formal dispute-resolution proceeding, you agree to first contact us through the contact channels published on the Service and to attempt to resolve the dispute informally for a period of at least thirty (30) days. Most concerns can be resolved quickly through good-faith negotiation.

23.2 Mediation

If informal resolution is unsuccessful, either party may submit the dispute to mediation administered by the Cairo Regional Centre for International Commercial Arbitration (CRCICA) in accordance with its mediation rules.

23.3 Arbitration

Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, that cannot be resolved through informal resolution or mediation shall be settled by arbitration administered by the Cairo Regional Centre for International Commercial Arbitration (CRCICA) in accordance with its arbitration rules. The seat of arbitration shall be Cairo, Egypt. The language of the arbitration shall be English. The arbitral award shall be final and binding on the parties and enforceable in any court of competent jurisdiction.

23.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.

The Service uses cookies and similar tracking technologies (such as local-storage tokens and analytics scripts) to authenticate your session, remember your preferences, and collect aggregate usage analytics. By using the Service, you consent to our use of cookies as described in our Privacy Policy. You may manage your cookie preferences through your browser settings or, where applicable, through our cookie-consent manager. Disabling certain cookies may limit the functionality of the Service.

By creating an Account, you consent to receive electronic communications from AWARE Clinic, including service announcements, administrative messages, appointment reminders, and updates to these Terms or the Privacy Policy. These electronic communications satisfy any legal requirement that communications be in writing. You may opt out of non-essential marketing communications at any time through your Account settings or by using the unsubscribe link in any marketing email. You may not opt out of essential service communications (such as security alerts, Terms updates, or breach notifications) while your Account remains active.

AWARE Clinic is committed to making the Service accessible to all Users, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. If you experience any accessibility barriers, please contact us through the contact channels published on the Service and we will make reasonable efforts to accommodate your needs.

These Terms, together with the Privacy Policy and any other policies or agreements expressly referenced herein, constitute the entire agreement between you and AWARE Clinic with respect to your use of the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and AWARE Clinic regarding the Service.

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of AWARE Clinic. AWARE Clinic may assign its rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets, provided that the assignee agrees to be bound by these Terms and maintains equivalent data-protection standards.

We may update these Terms from time to time. When we make material changes, we will notify you by email to the address associated with your Account and by posting a prominent in-app notification at least thirty (30) days before the changes take effect. The “Effective Date” and “Last Updated” date at the top of this document will be updated accordingly. Your continued use of the Service after the effective date of revised Terms constitutes acceptance. If you do not agree, you must stop using the Service and may request Account deletion and data export in accordance with section 15.

If you have questions, concerns, or requests regarding these Terms, you may reach the AWARE Clinic team through the contact channels published on the Service. Official support, privacy, legal, and security contact details will be made available here.

Registered entity

AWARE Clinic

Jurisdiction

Arab Republic of Egypt

Data hosting

Germany, European Union

© 2026 AWARE Clinic. All rights reserved.